Marketing and Empathy Psychology
Cigna’s New E/M Policy: How to Prevent $52+ Per Claim Losses

By - Maya Turner

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“Medical necessity” is one of the most frequently cited terms in healthcare—but its meaning shifts dramatically depending on who you ask. For providers, it’s about ensuring patients receive appropriate care. For payers, it’s about aligning services with strict coverage rules and cost controls. The disconnect between these perspectives often leads to denials, revenue loss, and compliance risks.

In this 60-minute training, healthcare compliance and reimbursement expert Toni Elhomes will break down how payers, providers, and regulators define medical necessity—and what you must know to avoid denials in 2025. You’ll gain clarity on the role of Local Coverage Determinations (LCDs), National Coverage Determinations (NCDs), and payer-specific medical policies in coverage decisions. Toni will also share practical strategies to challenge denials and strengthen documentation so your claims stand up to payer scrutiny.

What You’ll Learn

  • How payers vs. providers define and apply medical necessity
  • Where to locate and interpret LCDs, NCDs, and payer coverage rules
  • Key factors influencing medical necessity determinations in 2025
  • Workflows and roles most impacted by payer-driven medical necessity reviews
  • How accepted standards of medical practice fit into payer coverage criteria
  • Proactive best practices to reduce the risk of denials
  • Step-by-step strategies to challenge and appeal medical necessity denials successfully

Why This Matters

Every denial tied to medical necessity costs your practice time, money, and resources. By understanding both sides of the equation—payer and provider—you can align documentation, improve compliance, and recover revenue that might otherwise be lost.

Don’t let medical necessity misunderstandings derail your practice’s reimbursement. Attend this timely training to get ahead of payer changes and protect your revenue cycle in 2025.

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Choose an option
Recording
$199.00
Transcript
$199.00
DVD
$249.00
Flashdrive
$249.00
Recording & Transcript
$299.00
Flashdrive & Transcript
$299.00
DVD & Transcript
$299.00
Recording, DVD & Transcript
$349.00

2025 Update Add-ons

Product price: $199.00
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Speaker Detail

Maya Turner

Maya Turner, CPC, CPB, CPMA, CPCO, CFPC, CRC, CPC-I (AAPC Approved Instructor) Managing Director, Turner Expert Consulting Services, LLC With nearly 30 years of experience in medical coding, auditing, compliance, and revenue cycle management, Maya Turner is a nationally recognized expert and educator in the healthcare compliance community. She holds multiple AAPC certifications and is an AAPC Approved Instructor, bringing both technical expertise and real-world insight to her training sessions. Maya’s specialties span multi-specialty physician practices, primary care, hospitalists, telehealth, inpatient services, and skilled nursing facilities. She is a frequent speaker at national conferences including AAPC’s HealthCon and the HCCA Compliance Institute, and serves on the ACDIS Leadership Council. Her work has been published in AAPC and HCCA journals, further establishing her as a trusted authority on complex coding and compliance issues. As Managing Director of Turner Expert Consulting Services, LLC, Maya provides specialized training and consulting to healthcare organizations across the country. Known for her clear, engaging teaching style, she helps providers and practices simplify complex compliance challenges and maximize revenue integrity.

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